Communication Breakdown - It's Always the Same (But It's Avoidable)

June 13, 2024

Virtual

Programs

Communication Breakdown - It's Always the Same (But It's Avoidable)

June 13, 2024 12:00 PM-1:00 PM

A high percentage of malpractice practice claims and practice management problems are caused by communication breakdowns. Communication problems create dissatisfied clients, decrease productivity and cause conflict internally and externally. The growing number of communication channels only compounds the problem.

We'll explain technologies and techniques that will help you improve communication, lower your stress, improve your service, generate happier clients, and lower your malpractice risk.

Speakers

Barron Henley

Barron K. Henley, Esq. is one of the founding partners of Affinity Consulting Group, a legal technology consulting firm focused on automating and streamlining law firms and legal departments. He earned his B.S./B.A. (marketing and economics) and J.D. from The Ohio State University and is a member of the American, Ohio and Columbus Bar Associations and the Worthington Estate Planning Council. He is a Fellow of the College of Law Practice Management, a Fellow of the American Bar Foundation, a member of Ohio Supreme Court Commission on Technology and the Courts and a member of both the ABA Law Practice Management and the Real Property Trust and Estate Law ("RPTE") Sections, Co-Chair of the Joint Law Practice Management Group, a Board Member for the ABA TECHSHOW and a Director on the Columbus Bar Services Board. Mr. Henley heads Affinity’s document assembly/automation and software training departments. Barron is also an expert in launching new law firms, overhauling existing firms, and documenting and re-engineering law firm processes. Finally, Barron teaches continuing legal education (CLE) classes throughout the U.S. and Canada covering a wide variety of topics related to law practice management, technology, and ethics.

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