Bill’s Excellent Adventure: Invoice More Regularly
Add a task in your calendar at the end of every month for sending out your invoices. And, put a tickler on it, so you know it’s coming up.
What Have You Done for Me Lately: Client Homework is the Great (Effort) Equalizer
Teachers have been keeping students honest with homework for centuries. Lawyers can use the same trick.
Run of the Mill: More Ways to Differentiate Yourself from Other Lawyers
Attorneys should consider new and interesting ways to create unique sales propositions, especially relevant to their customers.
Getting Closer: Can You Quote Clients a Total Price?
The job for modern lawyers is to meet and exceed client expectations. So, if you know (now you do) that clients want to know the total cost of representation before engaging a law firm, how do you provide for that?
Play in the Sandbox: Test Your Software Before You Use It
The best way forward, in implementing new software, is to first test it out in a sandbox environment, before launching it, in full. And, that’s true whether you’re a solo, small firm attorney or large law firm owner.
VoIP is the MVP: This is the Cloud Software You Need for Your Distributed Workforce
VoIP stands for ‘voice over internet protocol’; it is, essentially, a cloud-based phone system. Hardline phones are connected via PBX (‘public branch exchange’), which makes those systems cost more than VoIP, and forces business phone systems to be anchored to a particular place.
One Entry to Rule Them All: It’s Time to Ditch Your Old School Time and Billing System
Many law firms still operate with pen-and-paper time and billing systems, but that’s like a recipe for losing money. Of course there’s no time like the present to change your ways and recapture more of the money you make.
System Update: Law Firms Must Move from Analog to Digital Processes
Every offline transaction you utilize in your law practice, can be shifted to an online transaction. And, if you’re not making those moves now, the question is when will you?
Line ‘Em Up: The Secret to Hiring Is Gaining Massive Business Efficiency First
Step 1 – Generate maximum efficiency; Step 2 – Hire. If you do it in that order, you’ll also have a much better handle on what you can expect from your staff, in terms of revenue generation.
No Direction Home: What To Do With Clients Who Don’t Want a Lawyer
If your clients want documents because they cost less than legal services . . . then, sell them documents. There are lots of technology products that can produce intake tools for populating template documents.
The Matrix: Does Your Law Firm Have a Way to Move Cases Forward?
If cases aren’t closing as quickly as you want, or for as much as you want, make changes. If you’re hitting your metrics, try to do better.
You’ve Got Mail, Everywhere: So, Just Use One Email Account
If every time you change locations, you’re forwarding email from one inbox to the other, the cloud is your answer.
Channel Partner: Where Do Your Leads Disappear To?
There are a lot of reasons why law firms remain unresponsive to these obvious revenue opportunities. But, there is one simple step that law firms can take, that will inevitably improve their responsiveness to leads.
Google Your Business: How to Use and Improve Your Google Business Profile
If you don’t use, or haven’t optimized for, web directories, you’re missing out on a fantastic way to build your online brand.
Mac Daddy: Devices Don’t Matter Anymore
Since cloud software is accessed by a web browser, rather than through a premise-based desktop program, that means that you can access the same software, with the same information, anywhere you have a secure internet connection.
Trust Fall: If You Haven’t Already, Now Would Be a Good Time to Automate Your Trust Account Management
Law firms put themselves through some interesting gymnastics in order to reconcile trust accounting, well or poorly – mostly poorly.
Charging Order: Nowadays, You’ve Got to Communicate Total Cost of Representation to Potential Clients
For consumers who are used to paying low monthly rates for high-value services (think Disney+ or Netflix), paying lots of money per hour for a lawyer, with no discernable end point — so, no notion of the total cost of engagement — seems like a pretty risky proposition. It’s the rare consumer who will confidently enter such an open-ended arrangement these days.
Paperless in a Pinch: How to Get There from Here
By now, the vast majority of law firms want to run paperless offices; the problem is often figuring out the logistics — especially for law firms with decades of history (and files) behind them. The most daunting question is often how to get started.
Production Number: Is There an Alternative to Legal Services?
Legal consumer habits are shifting under the feet of attorneys, and law firms, rooted in tradition, are feeling the pressure to reduce prices and overhead while increasing service.
Train in Vain: Managing Virtual Employees Requires Workflows
Workflows are simply aggregations of tasks, strung together. What workflow tools allow you to do is to create groups of tasks at the same time, rather than task-by-task.