In the earl(ier) days of electronic payments, it was essential to buy and utilize an online payments tool. Nowadays, payment software is embedded into everything. You see, primary vendors – like case management software providers, customer relationship management software vendors and accounting software hawkers, etc. – figured out that if they built their own proprietary payments tool, they could keep all the payment processing fees for themselves. 

If you feel like your law firm is out of control, it’s probably because you’re relying on spreadsheets and document files to create some coherence.  But relational databases take most of the work out of this type of organization.

Don’t have an AI policy in place at your law firm? Not only is that a massive problem from the standpoint of lawyer ethics rules (supervision, data security), you’re also looking at potential issues with respect to state and federal laws around data protection.

A lot of law firm owners I know don’t look at any sort of financial reports at al, when it comes to their business – which is straight up madness.  Frankly, if you don’t look at any other reports, you should be looking at your financial reports.

A live translation feature is available in these ear buds, which uses artificial intelligence to translate from 9 languages in real-time.  Yes, that means that you can have your AirPods in and listen to someone speaking another language as if it were your own.  Not only that, but if the person you are listening to is also wearing the new AirPods, what you are saying can be translated for them, too. 

Lots of attorneys I talk to want to avoid automation – not because they lack understanding about its effectiveness; rather, it’s because they want ‘high-touch’ customer service. In other words, they want to be able to communicate with their leads and clients directly. What if I told you you could have both?

If you hate taking notes for meetings – and, really, who doesn’t? There are lots of AI-based notetaking apps proliferating across the webconferencing world.

How many times have you said to yourself, in seeking more time, “I wish I could clone myself.” Well, now – at least in terms of video marketing – you sort of can.

Instead of following that traditional pathway, have your clients sign a credit card payment authorization.  Once you have the client credit card information and authorization to run payment on it, just charge it yourself. 

Now, high-touch has its place. Sure, spend extra time with leads in the initial consultation meeting.  And follow up directly with your clients on a recurring basis, even when nothing is going on.  Definitely prep your client aggressively for mediation or hearing. But don’t make your leads and clients spend extra time running around doing administrative tasks, simply because you equate any time spent with quality time.