It’s easy to say that law firms all act alike and look alike, but it’s difficult to really bring home that point, lacking a graphical interpretation. 

Have you ever had to write a client’s name over and over again – so many times that you mess it up? They really hate that. How about adding the last of five children to an estate plan?  Now, was her middle name Elise of Eliza?

Generally speaking, there are three types of reviews you’ll get online: great, middling and poor. You can (and perhaps should) respond to every last one, but each one requires a different level of tact.

Because lawyers try to do everything, and do everything perfectly, they’re also more prone than the general population to take on more work than they need to.  For example, they’re unwilling to delegate, including to paralegal and administrative staff, but also to other attorneys.

There is a significant subset of attorneys who still dictate communications.  Some lawyers will dictate to staff people while others use standalone technology, like Dragon Naturally Speaking, to manage the trick. But you don’t really need any substitute technology to dictate any longer. 

Some lawyers get burned hiring staff–whether it’s legal assistants, paralegals or other attorneys.  But just because you miss out once in trying to hire somebody, that doesn’t mean you should give up forever.